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Privacy Policy
1. Values
Thank you for trusting us with some information about you. We take that trust seriously and we want you to know how we use your information and why.
If you have queries about how we use your data, or comments or questions about this Policy, please do email us. The email address to use is set out in section 2 below.
Policy updates: We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
2. Who Are We?
Name: Jennie Rees
Trading Name: Learn with Jen
Email address for official notices: workwithjen26@gmail.com
Data Retention Period(s): 2 years
Card and payment processor (3rd party) names and their security policy links: All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Cookie policy: See section 12.
Date this Policy last updated: 16th June 2024
3. Word With Specific Meanings
In this Policy, some words and phrases have a specific meaning or that we are using specially. They are:
“personal data” is any information about an identifiable living human being.
“process” we “process” your personal data when we do anything with it, which might include: collecting, recording, organising, storing, adapting, altering, retrieving, using, combining, disclosing, or deleting it.
“special category data” personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sex life or sexual orientation, health, genetic or biometric data.
4. What This Policy Describes
This policy describes how we will collect and use personal data about you.
We process information about:
“Prospects” are potential customers or referrers;
“Customers” who have bought goods or services from us;
“Suppliers”, “Associates” suppliers or potential suppliers of goods or services to us;
“Affiliates” who have signed up for our affiliate scheme (if we have one).
5. What Information Do We Process, And Why?
a. Prospect
Most of the information we process comes from you. We process it so we can reply to you, and when you contact us again we know what you asked before, what you were sent, and what you told us.
Typically, we collect names, contact details, how we came across you, and background information from you or published by you on social media or freely accessible on the internet, on why you might be interested in our products or services or a relevant contact for our business.
If you sign up for a newsletter list, you will be sent what you asked for.
You can unsubscribe at any time by clicking the unsubscribe button on any email.
You are not automatically subscribed to any other lists but may be invited to join an appropriate one.
If we email you individually using our email system or respond to an email sent to us at any of our business email addresses, a copy of that email will also be stored.
If you enquire via our website, we will keep details of that enquiry and response for our data retention period (section 2 above).
We do not routinely keep special category data. To the extent we hold this, it was supplied or made publicly available by you.
b. Customer
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address so we can provide what we have contracted to, invoice you and keep proper records of our business relationship.
We process your data to support the delivery of the goods and services you have bought. We keep records of the goods/services provided to you, and information you give us, so we can support you when needed and advise you of any additional services you may need.
Financial and credit card details
We do not receive or store your credit card details. Credit card payments are handled by an external secure processor in accordance with their data security policies (see section 2 above).
We receive limited information from our processor for us to tie up your payment with your invoice.
If you pay us by BACS or direct transfer, we know only what the bank tells us, which is usually the name of the person who paid us and how much and the reference number.
We do not routinely keep credit scores nor use credit reference agencies.
When we are processing data about you on behalf of a customer, we are operating under the banner of our customer’s data privacy policy. We will refer any enquiry from you to them, as they are the ‘data controller’ responsible for dealing with your query. But we will support that by providing relevant information to our customer for passing to you.
c. Supplier and Associates
We collect information on potential and actual suppliers and associates. This is mostly provided by you, but we do add to it the same kind of data we use for Prospects (see above).
If you become a supplier or associate we keep a copy of the contract between us and your bank details so we can pay you. We also keep a record of invoices/payments for accounting purposes.
We keep a record of the work you undertook for us/our clients along with any comments, reviews or suggestions about that work including complaints (if any) and their resolution.
This information is all needed to manage our customer relationships and our supply chain.
d. Affiliate
If we set up an affiliate scheme, affiliate data will be held following this policy. We will ask you for information when you apply and that will be kept to administer the affiliate scheme.
6. Newsletter And Automated Emails
Existing customers may receive emails about specific offers relating to things you have already purchased. You can unsubscribe from these at any time. From time to time, we contact individual email newsletter subscribers but it is extremely rare. This would normally be if something odd were going on and we wanted to check you could see and use the content or find out what was causing a problem.
7. Data Sharing – 3rd Parties
We do not sell or exchange your personal data with organisations that may want to sell you something or use your data for research or other purposes.
a. Platforms
We keep a list of the software platforms we use to run our business. If you would like a list of all the platforms we use, please email us (at the email address in section 2, Table, above).
b. People
We have an outsourced support team for our own business which may include IT support, Accounting etc. They have limited access to your data, where the service they provide to us means they need it.
For example, if we invoice you, our Accountant needs to process the information in the invoice.
Your information/advice is held in the strictest confidence.
8. Where Is Your Data Located?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
9. Retention Periods
Your information will be kept for the length of time set out in our retention period (see section 2 above).
We need to keep customer information long enough to satisfy HMRC and our insurers. We keep information on prospective customers long enough to make our sales enquiry system effective.
If you subscribed to a newsletter or updates list, you will remain on the list(s) you joined until you unsubscribe from that list.
10. Your Rights
You have the right to know what information we are collecting on you and to amend it if it is inaccurate.
If you feel for some reason we have information we should not be keeping, or it is out of date or otherwise wrong, please let us know and we will take appropriate action.
Most of the information we hold is not based on your consent but is based on our needing the information to run our business and provide our products and services.
If you want to know what information we have about you (if any) email us at the email address set out above and give us your name, and email address(es) and we will happily do a search and let you know what information we hold on you and how we are using it/have used it. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Requests on behalf of customers will be submitted if you wish for a copy of your data or if you wish to permanently delete your data.
You have a “right to be forgotten” – but that does have some legal limits to it. If you want us to remove information about you, let us know. If you have been a customer, we may not be able to remove all data as we will have to ensure that we can continue to comply with legal, accounting, taxation and our insurer’s requirements.
11. Complaints
If you have a complaint about the way we are handling your information or how we have responded to a request for information or removal, you can take this up in the first instance by emailing us at the email address set out above. If we can’t sort it out, the relevant supervisory authority for us is the Information Commissioner for the UK. You can contact them here.
12. Cookies
A “cookie” is a small element of data that a website like Learn with Jen can store on your system. Learn with Jen uses cookies throughout the site to improve the user experience. The data stored within this cookie contains no personal information about you. To find out more about cookies click here.